Your Account and Legal Rights Explained
Submit a closure request via support with your account username. We process closures within one working day and issue any remaining wallet balance via your chosen payment method. A closed account cannot be reopened; opening a new account requires a fresh registration and identity verification.
We retain transaction history and account records for seven years to meet compliance, tax and dispute-resolution requirements. You can download your account statement anytime from your account dashboard. Records remain accessible after account closure if needed for verification or dispute resolution.
Yes. If a JazzCash, Easypaisa or Raast transfer did not reach your wallet or account, contact our support team with your transaction reference number. We investigate within two working days and escalate to the payment provider if needed. Disputes are resolved according to the payment provider's terms and our account policies.
We do not store JazzCash, Easypaisa or Raast login details. You authenticate directly with each provider when depositing or withdrawing. We receive only confirmation that your transfer cleared. All communication between you and the payment provider is encrypted by that provider's security.
Contact support immediately via live chat or email with details of the suspicious activity. We investigate and can lock your account, reverse unauthorized transactions and help you reset your password. Always enable login alerts in your account settings to catch unusual access early.
Yes. Email support with a data access request and proof of identity. We provide a copy of your data, correct any errors you identify, and process deletion requests within two working days. Your rights depend on local law and are available where local law permits.
Our legal support team handles account terms, privacy questions and compliance inquiries through live chat, email or phone. For formal requests, email with your account username, the issue and any supporting documents. We respond within one working day to all legal inquiries.
